I. Privacy Policy

We collect and process personal information where reasonably necessary to answer enquiries, process orders and payments, arrange deliveries, provide course or service access, keep appropriate business records, and maintain our websites. This may include contact details, delivery details and transaction records. We do not sell customer personal information.

Relevant information may be shared with payment providers, delivery partners, hosting and software providers or professional advisers where lawfully necessary for these purposes. We handle personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act (POPIA). Requests about access, correction or privacy can be sent to account@executiveathletelab.com.

II. Health & Website Disclaimer

Product descriptions, articles, courses and other educational materials are provided for general information. They do not replace individual medical advice, diagnosis or treatment from an appropriately qualified professional. Read product labels, directions and warnings before using supplements, and seek professional guidance where appropriate, particularly if you have an existing medical condition or take medication.

Results may vary, and we do not guarantee particular health, wellness or performance outcomes.

III. Website Measurements & Cookies

Our websites may use essential cookies for functions such as logins, shopping baskets and security. Where configured and permitted, usage information and analytics may be collected to help maintain and improve the services. Technical records may include IP addresses, device and browser data, or referral information. Any optional tracking must follow applicable privacy and consent requirements.

IV. Registration & Personal Information

Where an account, course enrolment, booking or delivery is required, please supply correct and current information. Keep account credentials confidential and contact us if you suspect unauthorised access. Some courses or professional services may require additional permissions, consent or separate engagement terms.

V. Security & Online Payments

We take reasonable steps to protect the website and customer information, but no internet system can be described as completely risk-free. Checkout payments are processed through the payment method or provider shown at checkout, including Payfast where offered. Do not email us your payment card numbers or security codes.

Before placing an order, you should be able to review and correct your order details, delivery address and total price. An order confirmation or transaction record will be made available through the checkout, customer account or email as applicable.

VI. Email Communications & Unsubscribing

We may send necessary communications about orders, delivery, course access, appointments and services. Marketing emails are sent only where permitted by law. You may unsubscribe from marketing communications using the relevant link or by contacting account@executiveathletelab.com. Unsubscribing from marketing does not itself cancel a paid product, course or service.

VII. Correcting Information & Customer Support

For corrections to account or order details, privacy enquiries, refund requests or complaints, contact account@executiveathletelab.com or call +27 82 923 6552. Please include an order number if your enquiry relates to a purchase.

VIII. Products, Prices & Ordering

We aim to display the main characteristics, size and price of each product or service clearly. South African shop prices are displayed in rand (ZAR). The final payable amount, including applicable taxes and delivery charges, is shown at checkout before you place the order. Products and offers are subject to availability; promotional prices apply only as displayed for the applicable offer.

If an item becomes unavailable or an order cannot be fulfilled, we will contact you about lawful alternatives or a refund as appropriate. Digital courses and bookings may be subject to separate terms disclosed with the offering.

IX. Contacting the Supplier & Complaints

Contact Executive Athlete Lab (Pty) Ltd at account@executiveathletelab.com or +27 82 923 6552. We will consider customer complaints and explain the available remedy. Where a matter cannot be resolved directly, consumers may use applicable South African statutory complaint, ombud or court processes.

X. Shipping & Delivery

Delivery region: South Africa only. Delivery charges: calculated and displayed at checkout. Available methods and estimated dispatch or delivery timeframes will be provided during ordering or in the relevant order information. Estimates are not guaranteed delivery dates unless expressly agreed.

Please ensure that your delivery address and contact information are accurate. If your delivery is delayed, lost, damaged or incorrect, contact us so the issue can be investigated and your applicable consumer rights can be respected.

XI. AEGIS C™ — 7-Day Unopened Returns

Voluntary change-of-mind policy: Contact us within seven calendar days after receiving your AEGIS C™ order. The bottle must be unused, unopened and in its original packaging. The customer pays the direct return courier cost for a voluntary change-of-mind return.

For hygiene and product-integrity reasons, an opened or used supplement is not eligible for this voluntary change-of-mind return offer. Please email account@executiveathletelab.com with your order number to request return instructions before sending a parcel. We recommend a tracked return service.

Eligible returns will be inspected on receipt. Refunds will be calculated according to the amount actually paid and processed within the time required by applicable law. No additional voluntary restocking fee is charged under this AEGIS C™ offer. We do not resell returned supplements where their integrity cannot be assured.

Important: This voluntary unopened-product condition does not remove statutory cancellation or defect remedies where those apply.

XII. Statutory Returns, Defects & Refunds

South African consumer rights apply independently of the voluntary return offer. Where the Electronic Communications and Transactions Act (ECTA) cooling-off right applies, a consumer may be entitled to cancel an eligible online purchase within its statutory period. Exceptions may apply under that Act; this policy does not determine an exception in advance or exclude a right provided by law.

If goods are defective, unsafe, incorrectly supplied or materially misdescribed, the applicable Consumer Protection Act rights and remedies will be respected, including lawful refunds, replacement or other required remedies and supplier-paid return costs where required. A product is not automatically excluded from a valid statutory complaint simply because its packaging has been opened.

XIII. Resellers, Courses & Professional Services

Reseller or wholesale purchases may be subject to separately agreed commercial terms. No blanket restocking deduction applies unless lawfully agreed and permitted. Online courses, client programmes, bookings and professional services may have their own clearly disclosed access, cancellation, scheduling and engagement terms. These Terms do not remove rights that applicable law grants to a customer.

XIV. General Conditions & Governing Law

Website text, images, designs and course materials are protected by applicable intellectual property rights. Do not use the websites fraudulently or attempt unauthorised access. Third-party services and links may have their own terms; this does not remove our obligations as supplier.

These Terms may be updated prospectively. The terms applicable to an existing transaction will not be changed retrospectively to remove accrued consumer rights. South African law governs these Terms, subject to mandatory consumer protections. If any provision is found unenforceable, the remainder applies only insofar as it can operate lawfully and fairly.